Refund policy

1. You acknowledge and agree that we have limited liability in terms of refunding any fees paid.
2. We have no obligation to provide you with a PPSR report until you have provided PPSR.org with the correct Vehicle Identification Number (VIN) or registration details, and correct payment details, to enable us to process your order.
3. PPSR.org may provide you with a refund if a processing error or failure occurs on our site. You can claim your refund by sending an email to support@ppsr.org, and providing the email address and VIN or registration number used for your order, and the order date and time.
4. Please ensure that you provide us with the correct VIN or registration number, as we cannot provide refunds for any incorrect information that you provide to us. If you provide us with an incorrect VIN or registration number, this may result in a report being generated with no records available, or a report for a different vehicle. You will be responsible for the cost of that report.
5. Please ensure that you provide us with the correct email address. No refunds will be given for providing PPSR.org with an incorrect email address.

How refunds are paid

Refunds go back to the card, Apple Pay or Google Pay account you paid with. They usually take a few business days to show, depending on your bank.

Your rights under the Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.